This Privacy Policy explains how DailySpins Casino collects, uses, discloses and protects personal information of users located in Australia who access or use our website, mobile applications and related services (collectively, the “Services”). By using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the handling of your personal information as described herein, subject to applicable laws in Australia.
1. Data Controller and Contact Details
For the purposes of this Privacy Policy, the entity responsible for the collection and processing of your personal information (the “Data Controller”) is the company operating the DailySpins Casino brand. If you have any questions or requests regarding this Privacy Policy or the handling of your personal information, you may contact our privacy team via the contact details provided on the DailySpins Casino website, clearly marking your communication as “Privacy Request”.
2. Scope and Legal Basis
This Privacy Policy applies to personal information collected from individuals located in Australia who visit, register with or otherwise use the Services. We process personal information in accordance with applicable Australian privacy and data protection laws. Where required, we rely on your consent, the necessity of processing for the performance of a contract with you, compliance with legal obligations, and our legitimate interests in operating and improving the Services and ensuring their security and integrity.
3. Categories of Personal Information Collected
We may collect and process the following categories of personal information when you use the Services: (a) Identification data: name, date of birth, gender, country of residence and proof of identity documents as required for verification and age checks; (b) Contact data: email address, telephone number, residential address and communication preferences; (c) Account data: username, password, account settings, language preferences and account history; (d) Transaction data: details of deposits, withdrawals, payment methods used, currency, amounts, dates and related financial records; (e) Usage data: information about your interaction with the Services, including login times, session duration, game activity, device information, browser type and IP address; (f) Technical and cookies data: cookies identifiers, online identifiers, log files, and similar technologies used for functionality, analytics and security; (g) Compliance and risk data: information obtained for anti-money laundering checks, fraud prevention, sanctions screening and responsible gambling monitoring.
4. Methods of Data Collection
We collect personal information directly from you when you register an account, update your profile, make payments, contact customer support or otherwise communicate with us. We also collect information automatically through the use of cookies and similar technologies when you access the Services. In certain cases, we may obtain information from third-party service providers, such as identity verification providers, payment processors, analytics providers and fraud prevention services, strictly for the purposes described in this Privacy Policy.
5. Purposes of Processing
We process your personal information for the following purposes: (a) to create, manage and maintain your DailySpins Casino account; (b) to verify your identity, confirm your age and meet our know-your-customer obligations; (c) to process deposits, withdrawals and other financial transactions; (d) to provide, operate and personalise the Services, including game access, user interface settings and language preferences; (e) to respond to your enquiries, provide customer support and handle complaints or disputes; (f) to comply with legal and regulatory obligations, including anti-money laundering, counter-terrorism financing, responsible gambling and record-keeping requirements; (g) to detect, investigate and prevent fraud, abuse, security incidents and other unlawful or prohibited activities; (h) to conduct analytics, reporting and service improvement, including monitoring performance and usage trends; (i) to send service-related communications, including notifications about changes to our terms, policies or technical issues.
6. Legal Grounds for Processing
Where required by applicable law, we rely on one or more of the following legal grounds to process personal information: (a) your consent, which you may withdraw at any time where the processing is based on consent; (b) the necessity of processing to perform a contract with you or to take steps at your request prior to entering into a contract; (c) compliance with legal obligations imposed on us under applicable laws and regulations, including those related to gambling, anti-money laundering and financial reporting; (d) our legitimate interests in operating, securing and improving the Services, preventing fraud and protecting our rights, provided that such interests are not overridden by your rights and interests.
7. Cookies and Similar Technologies
We use cookies and similar technologies to ensure the proper functioning of the Services, to remember your preferences, to conduct analytics and to support security measures. Functional cookies are essential for the operation of the website and cannot be disabled via our cookie tools. Performance and analytics cookies help us understand how users interact with the Services and assist in improving functionality. Where required, we will seek your consent for the use of non-essential cookies. You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the availability or performance of some features.
8. Disclosure of Personal Information
We may disclose your personal information to the following categories of recipients, strictly on a need-to-know basis and subject to appropriate safeguards: (a) group companies involved in the operation and support of the Services; (b) payment service providers, banks and financial institutions processing your transactions; (c) identity verification and anti-fraud service providers assisting with compliance and security checks; (d) IT, hosting, analytics and customer support service providers engaged to support our operations; (e) professional advisers, including legal, financial or compliance consultants; (f) regulatory authorities, law enforcement bodies and courts where we are required or permitted to do so by law or in order to protect our legal rights. We do not sell personal information to third parties.
9. International Transfers
As part of the provision of the Services, your personal information may be transferred to, and processed in, countries outside Australia, including jurisdictions that may have different data protection standards. Where such transfers occur, we implement appropriate safeguards in accordance with applicable legal requirements, which may include contractual protections, technical measures and organisational controls designed to ensure that your personal information is afforded a level of protection that is substantially similar to that in your home jurisdiction.
10. Data Retention
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, to resolve disputes and to enforce our agreements. Retention periods may vary depending on the type of information and applicable legal obligations, including mandatory retention periods under gambling, anti-money laundering and financial regulations. When personal information is no longer required, we take reasonable steps to securely delete or de-identify it in accordance with applicable laws and our internal policies.
11. Data Security
We implement technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Such measures may include encryption, access controls, network security systems, secure data storage and regular security assessments. Access to personal information is limited to personnel and service providers who require such access for legitimate business purposes and are bound by confidentiality obligations. While we take reasonable steps to secure your information, no method of transmission or storage can be guaranteed to be fully secure.
12. Your Rights and Choices
Subject to applicable laws and certain limitations, you may have the following rights in relation to your personal information: (a) the right to request access to personal information we hold about you; (b) the right to request correction of inaccurate, incomplete or outdated information; (c) the right to request deletion or de-identification of your personal information where it is no longer necessary for the purposes for which it was collected and we are not required by law to retain it; (d) the right to object to or request restriction of certain processing activities, particularly where processing is based on legitimate interests; (e) the right to withdraw consent where processing is based on your consent, without affecting the lawfulness of processing carried out prior to withdrawal. To exercise these rights, please contact us using the details provided on the DailySpins Casino website.
13. Communications and Marketing Preferences
We may send you service-related communications that are necessary for the operation of your account and the Services, including transactional notices and important updates, which you cannot usually opt out of. Where permitted by law and where you have provided the necessary consent, we may send you optional promotional communications via email, SMS or other channels. You may withdraw your consent or update your communication preferences at any time by using the unsubscribe links included in such communications or by adjusting your account settings, where available.
14. Responsible Gambling and Monitoring
To support responsible gambling obligations, we may process personal information related to your gaming behaviour, deposit patterns, self-exclusion requests and limit settings. This information may be used to identify potential indicators of problem gambling, to offer relevant tools and to comply with applicable regulatory requirements. Such processing is carried out in accordance with this Privacy Policy and is subject to appropriate safeguards to protect your privacy.
15. Third-Party Websites and Services
The Services may contain links to third-party websites, applications or services that are not controlled or operated by DailySpins Casino. This Privacy Policy does not apply to such third-party properties, and we are not responsible for their privacy practices. We recommend that you review the privacy policies of any third-party services you access via links or integrations from our Services before providing any personal information to them.
16. Changes to This Privacy Policy
We may amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or regulatory guidance. Any updated version will be posted on the DailySpins Casino website with an indication of the date of the latest revision. We encourage you to review this Privacy Policy periodically to remain informed about how your personal information is handled. Where required by law, we will notify you of material changes and, if necessary, obtain your consent to such changes.
17. Contact and Complaints
If you have any questions, concerns or complaints regarding this Privacy Policy or our handling of your personal information, you should contact us using the contact information provided on the DailySpins Casino website. We will review and respond to your complaint within a reasonable period and in accordance with applicable laws. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant privacy or data protection authority in Australia.